RIM Support Service
Your Records and Information Management support team.
We live and breath
Information Management
What is RIM Support Service
CorpMem’s RIM Support Service gives you an edge when it comes to successfully managing your records. Not only do we possess the knowledge and experience to help your team use best practice when it comes to efficiently dealing with your organisation’s information, we also have the devotion and passion to keep up-to-date with current trends and requirements in the industry.
Casual
Yearly
Why RIM Support Service
Knowledge
With extensive knowledge in all things Records and Information Management, CorpMem has the tools and experience to provide the best solution.
MAGIQ Documents Experts
CorpMem specialises in the MAGIQ Documents EDRMS. This allows us to provide solutions based on the infrastructure that you have rather than provide generic or misrepresented information.
Network
As a part of a highly regarded network of RIM professionals, we have extensive access to expert knowledge.
Augmentation
We consider ourselves an extension of your team that you can utilise to help manage the workload.
Questions?
We have the answers.
Send us a contact request using this form and we will get back to you as soon as we can via your preferred contact method.
If you have questions that don’t pertain to the RIM Support Service, you can contact us here.
Terms and Conditions
This subscription will entitle the organisation to have access to advice and support from CorpMem Business Solutions for RIM (Records and Information Management) and the MAGIQ Documents eDRMS providing the support required:
- is reasonably considered to be within our capability and area of knowledge and expertise.
- is within our realm of influence (for example we can’t fix bugs in MAGIQ Documents because we don’t have access to the source code).
- does not exceed 1 hour in duration for any one issue.
Yearly Subscribers: Support for any one issue where that support has reached one hour will only continue if the subscriber agrees in writing to pay an hourly rate of $111..65 per hour (which is 30% off our normal consultancy rate of $159.50 including GST) or part thereof until the subscriber no longer requires assistance or accepts a fixed quote for the continuing support.
Support for any issues that require CorpMem Business Solutions to remotely log into the subscriber’s network will require that the subscriber agrees in writing to pay an hourly rate of $111.65 including GST per hour (which is 30% off our normal consultancy rate of $159.50 including GST) or part thereof until the subscriber no longer requires assistance or accepts a fixed quote for the continuing support.
Casual Subscribers: Support for any one issue where that support has reached one hour will only continue if the subscriber agrees in writing to pay an hourly rate of $159.50 per hour or part thereof until the subscriber no longer requires assistance or accepts a fixed quote for the continuing support.
Support for any issues that require CorpMem Business Solutions to remotely log into the subscriber’s network will require that the subscriber agrees in writing to pay an hourly rate of $159.50 including GST per hour or part thereof until the subscriber no longer requires assistance or accepts a fixed quote for the continuing support.
All Subscribers: Support for any issues that require CorpMem Business Solutions to be onsite will require the subscriber to accept a fixed quote for the continuing support.